Frequently Asked Questions




Can I pay for my order by internet banking?

Yes! If you have selected internet banking as your payment method we will send you an email with payment instructions. To avoid delays please follow the payment instructions exactly. We check for payments daily and will process your order once we receive payment.

What is "My Shopping List"?

If you are interested in a product but not quite ready to purchase, you can save it to your shopping list and it will stay there for easy reference until you are ready to buy.

Can I cancel my order?

If we haven't dispatched it then we can cancel your order. We are able to give you an account credit for your next purchase but unfortunately unable to give refunds.

I have received my product but it looks different from the photo

We do our best to present our products accurately but from time to time, manufacturers change packaging. If you feel our descriptions and weight/size are inaccurate then you may return the products to us. Please refer to our returns policy for more information.

Where do you ship to?

We ship New Zealand wide. We are unable to ship outside of New Zealand.

Can I track my order?

Yes, A tracking number would have been emailed to you when we dispatched the goods. The tracking information is also available in your accounts section.

How much does delivery cost?

Delivery is a flat rate $9.95 no matter where you are in New Zealand. We currently offer free shipping for all orders over $80.

When will I receive my order?

Most customers will receive their goods 3-5 days after they have ordered. Rural deliveries may take slightly longer.

Can I pick up my order?

Not at the moment.

Can I change the delivery address after I've placed my order?

As long as the goods haven't been dispatched then our customer service team can change the delivery address for you.